Terms of sale

The contract

Your order is an offer to buy. The contract is formed when we send you the email confirming that your order has been dispatched.

Prices and payment

All prices are shown in the currency selected at checkout and include any taxes required to be displayed. Payment is taken when you place the order.

Shipping and delivery

Shipping is free on all orders.

Orders are dispatched within 1–3 business days. Delivery then takes 5–15 business days, depending on your destination. If more than 15 business days have passed since your order was dispatched and your tracking has not updated, please write to us at support@mellerbrandus.com and we will take care of it.

Your right to cancel

You may cancel your order before it is dispatched at no cost. After delivery, you have 30 days to request a return under our Refund Policy. Consumers in the European Union and the United Kingdom keep their statutory withdrawal rights, which apply in addition to these terms.

Faulty goods

If a product arrives damaged, defective or incorrect, we replace or refund it in full, including shipping, and you do not pay return costs.

Disputes

Please write to support@mellerbrandus.com first — almost everything is solved in one email. This does not affect your legal rights in your country of residence.