Refund policy

30-day returns

You have 30 days from the day you receive your order to request a return. Items must be unworn and unused, in their original condition and packaging, with all accessories included.

How to start a return

Write to support@mellerbrandus.com with your order number and the reason for the return. We will reply with instructions. Please do not send anything back before contacting us — returns sent without instructions cannot be processed.

Refunds

Once your return is approved and received, your refund is issued to the original payment method within 5–10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

Damaged, defective or wrong items

Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, write to us within 30 days with your order number and a photo — we will replace it or refund it in full, at no cost to you, and you will not need to pay return shipping.

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility. For damaged, defective or incorrect items, we cover it.

Non-returnable items

Gift cards and items marked as final sale cannot be returned, except where defective.

Cancellations

If your order has not been dispatched yet, we can cancel it and refund you in full. Write to support@mellerbrandus.com as soon as possible.

Late or missing refunds

If 10 business days have passed since we confirmed your refund and you still do not see it, contact your bank first, then write to us.