Shipping policy

Shipping costs

Shipping is free on every order, worldwide, with no minimum value and no paid upgrade.

Dispatch and delivery times

Orders are dispatched within 1–3 business days. Delivery then takes 5–15 business days, depending on your destination. If more than 15 business days have passed since your order was dispatched and your tracking has not updated, please write to us at support@mellerbrandus.com and we will take care of it.

Delivery times are estimates and begin once your order has been dispatched. They may be affected by customs, weather or other events outside our control.

Carriers

Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking

You will receive an email with your tracking link as soon as your order ships. Tracking can take a few days to show its first scan, especially in the first days after dispatch — this is normal and does not mean your parcel is not moving.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, VAT or handling fees determined by the destination country. Where these are not collected at checkout, they are the customer's responsibility.

Wrong or incomplete addresses

Please check your shipping address carefully at checkout. If the address is wrong or incomplete, write to us as soon as possible — once a parcel has been dispatched we may not be able to change it.